Will the system give patients medical advice?

No. Any message that looks clinical (symptoms, medication questions, anything resembling a diagnosis) routes straight to the practitioner. The system books, reminds, and clarifies admin. It does not treat.

Does it work with Healthbridge and GoodX?

Yes to both. We wrote integrations specifically for the two dominant SA practice-management systems. Smaller systems we integrate on request.

What happens when a patient asks about a claim we haven't submitted yet?

The system checks your practice management system for claim status. If it's pending or unsubmitted, it tells the patient honestly and flags it in your queue to action.

Can we keep some bookings human-only?

Yes. You mark certain slots, procedures, or practitioners as 'human booking only' and the system hands those off automatically.

Is patient data stored overseas?

No. SA-resident data centres only. POPIA cross-border rules are non-negotiable in the clinic pack.

Pains 6 systems Outcome calculator Integrations Compliance Rollout → Start watch window

Clinical services pack

The empty 14:00 slot
that fills itself.

Cancellations rebooked. After-hours symptom queries triaged. Recalls sent on time. Medical-aid claims chased. Your reception spends mornings with the patients in the room, not on the phone with the ones who aren’t.

 4-min assessment POPIA-aligned HPCSA-respectful

Mr. Dlamini · 14:00

Patel & Associates · WhatsApp

Sorry, I can’t make 14:00 today. Stuck at work.

13:14

“We rebooked 14 cancellation slots last week. That’s three weeks of associate salary, recovered from people who weren’t going to show up anyway.”

· GP practice · Gaborone · composite voice

Pains we solve

Does any of this sound like your front desk on a Wednesday?

→ Cancellations auto-trigger waitlist outreach within 90 seconds.

08:14

Patient: “Can’t make 14:00 today, sorry.”

08:14

Khayalo offers 2 alt slots, books reschedule

08:15

14:00 reoffered to top 3 waitlist matches

08:19

Mrs. Naidoo confirms. Slot filled. R0 lost.

What is in the pack

6 systems, built for clinical practices.

Cancellation backfill

Patient cancels. System offers them alternates and immediately rebooks the empty slot from the waitlist.

After-hours symptom triage

Patient sends symptoms or a photo. System classifies urgency and either routes to on-call, books, or self-care script.

Recall and recare

6-month hygiene, annual checkups, vaccine boosters. Sent at the right cadence with a one-tap booking link.

Medical-aid claim chasing

Daily rejection report worked. Reason coded, missing docs requested, resubmission drafted for human sign-off.

Repeat prescriptions

Refill requests validated against script cycle, queued for Dr sign-off, sent to the patient’s preferred pharmacy.

Review and reputation

Post-visit, satisfied patients get a review nudge. Unsatisfied get a private feedback channel before they go public.

Live preview · Patient message draft

Mrs. Naidoo · waitlist

Hi, slot just opened today at 14:00 with Dr. Patel. R1 250. Reply YES to grab it. Otherwise we’ll hold your June slot.

Drafted by Khayalo · approved by Linda 08:15

Tap any system to preview a real artifact.

Typical outcome · scaled to you

What does this look like at your practice?

Drag to fit your weekly volume.

Patient visits per week80

20400+

Average consult feeP852

P284 · GPP2 485 · specialist

Cancelled slots backfilled / wk

0 visits

≈ P5 112 saved per week

Medical-aid claims recovered / wk

0 claims

≈ P2 897 recovered per week

Combined monthly revenue impact

Illustrative, based on comparable practices.

“My medical-aid rejections used to age 60+ days before someone touched them. Now they’re worked the same morning. Cash flow is a different conversation.”

· Dental practice · Francistown · composite voice

Plugs into what you use

We speak your PMS.

What we read

Patient messages and photos

What we write

Triage replies, booking links

Also live: Elixir-Live, MedEDI, Dentalogix. Anything else integrates within two weeks.

Compliance and trust

Built to satisfy the bodies you already answer to.

audit-log preview · what regulators see

08:14Read: patient Mr. Dlamini · appointment recordKhayalo · auto

08:14Write: reschedule confirmation SMSKhayalo · auto

08:15Approval: Linda K. · receptionLinda K. · human

Rollout at your pace

Four phases. You decide how long each one runs.

Watch window length7 days

3d · aggressive7d · recommended21d · cautious

Phase 1 of 4 · 7d

Watch window

Cancellations and after-hours messages drafted silently. Daily digest for the practice manager to review.

Phase 2 of 4 · 7d

First wave live

Cancellation backfill goes live. Recare reminders begin.

Phase 3 of 4 · 14d

Half stack live

After-hours triage live with your escalation rules. Refills queued for Dr sign-off.

Phase 4 of 4 · 7d

Full pack live

Medical-aid claim chasing and review nudges switched on.

Ready when you are

Start your watch window
for your practice.

Three steps. No payment to start.

1

4-min assessment

Today, in the next 5 minutes

2

We plug into your PMS

Tonight · GoodX, HealthBridge, WhatsApp

3

First daily digest

Tomorrow morning at 07:00

The empty 14:00 slotthat fills itself.