The receptionist who never takes lunch. And always knows the schedule.
Khayalo's clinic pack handles WhatsApp bookings, reminders, post-visit follow-ups, and the ten questions a day about Discovery claims. Built for private practices and small clinics where reception is already stretched thin.
Does any of this sound like your Tuesday?
8 systems, built and tuned for clinics.
WhatsApp booking
Patients book, reschedule, and cancel via WhatsApp. Calendar checked in real time, confirmation sent automatically.
Tiered reminders
24-hour confirm-or-reschedule reminder, plus a 2-hour gentle nudge. Reschedule link built in.
Post-visit follow-up
Thank-you, review ask, and a soft rebook nudge drafted one hour after the appointment.
Rebook nudges
Patients who haven't been in eight weeks get a warm check-in. Links straight to booking.
Claim-status assistant
'Where's my Discovery claim?' Answered with the live status from the scheme, in plain English.
WhatsApp intake forms
Pre-visit forms collected before the patient walks in. No clipboard at reception.
Weekly review summary
Every Monday, a plain-English digest of your Google and Hellopeter reviews.
No-show predictor
Flags high-risk appointments 24 hours out and auto-triggers a confirm-or-rebook nudge.
For a two-GP practice running the full pack.
We speak your stack.
Not listed? We integrate new tools on request, typically within two weeks.
Built to satisfy the regulators you already answer to.
Patient data stored on SA-resident infrastructure. No cross-border transfer without explicit patient consent.
No clinical advice given by the system. Any clinical question routes straight to the practitioner's queue.
Audit trail on every message. Read / thought / did log retained for the HPCSA-mandated retention period.
Four phases. You decide how long each one runs.
Reminders, review-ask drafts, and booking requests appear silently in the daily digest. Nothing sent to patients yet.
Reminders and post-visit follow-ups go live at 95% approval threshold. Review asks start going out to recent patients.
WhatsApp booking goes live. Claim-status assistant starts replying under supervision.
Intake forms, rebook nudges, and no-show predictor switched on. Reception sees the week ahead cleanly.
The honest ones, answered honestly.
Will the system give patients medical advice?
No. Any message that looks clinical (symptoms, medication questions, anything resembling a diagnosis) routes straight to the practitioner. The system books, reminds, and clarifies admin. It does not treat.
Does it work with Healthbridge and GoodX?
Yes to both. We wrote integrations specifically for the two dominant SA practice-management systems. Smaller systems we integrate on request.
What happens when a patient asks about a claim we haven't submitted yet?
The system checks your practice management system for claim status. If it's pending or unsubmitted, it tells the patient honestly and flags it in your queue to action.
Can we keep some bookings human-only?
Yes. You mark certain slots, procedures, or practitioners as 'human booking only' and the system hands those off automatically.
Is patient data stored overseas?
No. SA-resident data centres only. POPIA cross-border rules are non-negotiable in the clinic pack.