Serving the public, without losing Tuesdays to email.
Khayalo's public and nonprofit pack handles citizen queries, form guidance, and funder reporting. Multilingual across English, isiZulu, isiXhosa, Afrikaans, and Sesotho. Your team spends the day on complex cases, not the first hundred questions.
Does any of this sound like your Tuesday?
6 systems, built and tuned for public and nonprofit organisations.
Citizen query handler
Services, hours, forms, eligibility. Answered via WhatsApp or web chat in the citizen's language.
Form guidance
Walks applicants through SASSA, RDP housing, business licensing, school applications. Flags missing information before submission.
Grant deadline reminders
Every grant on your calendar, with tiered reminders and a draft drawn from last year's successful application.
Funder reporting drafts
Quarterly and annual reports drafted from your programme data. Officer approves and sends.
Multilingual support
Replies in the citizen's language. English, isiZulu, isiXhosa, Afrikaans, Sesotho at launch. Others on request.
Appointment booking
Public services with appointment queues can book, rebook, and send reminders. Reduces walk-in congestion.
For a mid-sized municipal customer service office running the full pack.
We speak your stack.
Not listed? We integrate new tools on request, typically within two weeks.
Built to satisfy the regulators you already answer to.
Citizen data stored on SA infrastructure. No cross-border processing. Consent captured on first interaction.
Access to information requests surfaced to the right officer with the 30-day statutory timer running automatically.
Public-sector financial accountability preserved. System never initiates a financial commitment on its own.
Four phases. You decide how long each one runs.
Query handler listens silently. Daily digest shows what it would have answered, in English first.
Query handler goes live in English. Form guidance starts as drafts for officer review.
Multilingual support activated across isiZulu, isiXhosa, Afrikaans, and Sesotho. Form guidance goes live.
Appointment booking, grant deadline tracking, and funder reporting switched on.
The honest ones, answered honestly.
Does it comply with PAIA?
Yes. Requests that qualify as access-to-information requests are surfaced to the designated officer with the statutory timer running from the moment of receipt.
How does it handle complaints or political questions?
Complaints, political views, and anything contentious route straight to a human officer. The system handles admin, not representation.
What languages are supported?
English, isiZulu, isiXhosa, Afrikaans, Sesotho at launch. Setswana, Sepedi, and Xitsonga on request. The model reads and replies in the citizen's language; staff see the translation in English.
Can nonprofits get a discount?
Yes. Registered NPOs (18A or NPO Act registered) get a material discount. Contact us with your registration number.
What about sensitive cases (GBV, child protection)?
Keywords and patterns trigger immediate human escalation and the system stops. These cases never wait in a queue. They go straight to a designated officer.